Frequently Asked Questions

We have answers to things you might want to know. If you’re stumped, please email us.

Gelato Fiasco Stores | Gelato and Flavors | Grocery Pints | Red Spoon Society | Company


Gelato Fiasco Stores

Can I have the phone number, address, or hours for your stores?

The Gelato Fiasco Flagship Store
74 Maine Street
Brunswick, Maine 04011
(207) 607-4262 – Open 11 a.m. to 11 p.m. Daily – More Information

The Gelato Fiasco Old Port, 425 Fore Street
Portland, Maine 04101
(207) 699-4314 – Open Noon to 11 p.m. Daily – More Information

Your stores are kind of sleek. You must be a big chain, right?

Josh and Bruno, a few years out of college, started Gelato Fiasco in Brunswick, Maine, in 2007. We now operate stores in Brunswick and Portland and have a growing grocery store pint business. But that’s it! No conglomerate here. Just a small group of people trying to make some kickass gelato and serve it in a way that makes you tell all your friends.

Do your stores close for the winter, in the early evening on certain weekdays, or on alternating full-moon days?

We like to maximize the time available for us to delight you. Our stores are open 11 a.m. to 11 p.m. every day, year round. We close on three major of holidays and for a few days once every year or two for store maintenance. Closures will be announced on our Calendar page.

How many flavors can I sample when I visit?

If you’re a customer, as many as you want. In fact, we even welcome you to stop in and try flavors before lunch or dinner if you think you might come back later.

How many flavors can I put in a dish?

As many as you wish. Our staff will be happy to oblige. And no, we’ve never heard of the book The Paradox of Choice.

No, seriously. There must be a limit?

No limit. We do think that the flavors start to squish after you add more than five or six. But with that warning to the wise, the sky’s the limit.

I had a fantastic experience at one of your stores. How can I tell you about it?

Please email us. We’d love to pass along your good words to our store staff!

Where does the artwork in your stores come from?

The works at each store are unique pieces and come from The Gelato Fiasco Master Collection, which may be currently secured in a climate-controlled, semisubterranean undisclosed location. Across our stores, no two pieces are alike.

Where can I buy a gift card?

In-store or at shop.gelatofiasco.com.

What is the value of my gift card?

Please visit a store and ask your server to check the value of your gift card. You may also email delicious@gelatofiasco with the 14-digit number on the back of your card, and we’ll look it up.

Can I reserve part of the store for my birthday bash?

Each store is open 11 a.m. to 11 p.m. every day. Stores are not available for private parties, and space cannot be reserved. We welcome you to arrive early and hold space for your party. If you have questions or want to alert to us to a particularly large party, please email us.

My big group is visiting. Should I let you know?

If possible, please let us know so that we have staff in place. You can call the store or email us.

I would like for you to construct The Fiasco for my gathering. Do I need to file for a building permit with the local municipality?

If possible, please call us at least a few hours before your event. We’ll make sure we’re appropriately staffed and have all the supplies ready to go. Once you arrive, we’ll ask you to sample and write down up to 10 flavor choices and then we’ll get to work. You can get the party started with your friends, and a server and/or crane will deliver The Fiasco to your table once it’s ready.

Your in-store music is pretty great. Where do you get it?

We use Pandora stations that we curate ourselves (and that we fully license for legal use in our business). You can actually listen to them on Pandora at home — perhaps while eating from pints? Check out our Daytime and Nighttime stations.

When will my favorite flavor be made?

Our flavors are not on a schedule. All flavors are made fresh. We make several of our most complimented flavors daily, but most vary often. We have built an awesome Flavor Alert system to help you know when your favorite rare flavors are available – just visit the Flavor Vault start setting up alerts.

You can also view Today’s Flavors by noon daily on our website. We also send out an email at 1 p.m. every day with all of the flavors for your store. Subscribe to Today’s Flavors in Brunswick or Portland.

If you find that we’re not making the flavor you want most, you can write us with a request.

Who decides the flavors each day?

Typically, our kitchen staff in each store decides flavors based on seasonality, flavor dynamics, requests, and personal whims. You can request a flavor, too.

I visited at 10 p.m. the other night and only had 14 flavors to choose from. What gives?

Our flavors are made fresh daily, so we don’t have pre-made boxes we can just open up, like a normal ice cream shop might have. We often schedule our kitchen team to make more gelato in the evening, but the Law of Gelato Frozendynamics isn’t always 100 percent predictable. If your choices are low, please ask your server to help you discover and taste new flavors. It just might be an opportunity to discover a new favorite.

What’s in a Mystery Pint?

When we have extra gelato at the end of a night, we sometimes place it in Mystery Pints. We recommend them to the intrepid; those with extreme flavor preferences, food allergies, or risk avoidance tendencies might think twice. Mystery Pints may contain multiple flavors, and due to the packing process, we are unable to indicate that they are gluten- or dairy-free. Red Spoon Society members receive three Mystery Pints for $10.50 when they buy three at a time.

Do I smell waffle cones?

If you smell something good, then yes. We make our waffle cones fresh from scratch daily at each store, using a secret cinnamon-sugar house recipe and waffle irons.

How come you so frequently run out of waffle cones?

They’re all made fresh. Talented as our team may be, we can only hand-roll so many in a day, and it can be hard to predict how many will be needed on a given day. Since they’re fresh and crispy, we can’t make them days in advance and store them; they’ll go bad. Your best bet on a given day is to come in the afternoon, or call the store ahead.

What kinds of coffee do you serve?

Most people think of Gelato Fiasco as a place to get dessert — but our core group of coffee drinkers also knows that we’re serious about making really good coffee and espresso. And with free wifi and late hours, we’re a perfect alternative to other coffee shops. We love good coffee but aren’t snobby about it. Learn more about our God of Thunder coffee bar.

Where do the cookies come from?

Our cookies are handmade by The 27th Chip in Brunswick. And they are seriously awesome.

Can your Brunswick or Portland stores donate to my cause?

In order to give full review to the many requests receive daily, we only accept requests online. Learn more.

I am an important celebrity. Can you glide me through the back door?

Possibly. A-List celebrities (i.e. Oprah Winfrey, Tom Hanks, Patrick Dempsey, Bruce, Neil Armstrong) may be eligible for private dining and can place trust in the professional discretion of our staff. If you are such a person, your manager should contact our press office. B, C, and D-List celebrities must dine with the proletariat.

Gelato and Flavors

What is gelato? And how is sorbetto different?

We wrote an entire page for your edification. Jump over to “What is Gelato?”

I have an allergy or special diet. Can I eat your desserts?

Please see lots of details on our Special Diets page.

Where can I see nutrition information?

Please check the back of any pint.

I am a vegan.

We’re glad! Nearly all of our sorbetto flavors may be appropriate. Please see Special Diets.

What is organic soy lecithin?

Soy lecithin is an emulsifier that helps to keep our gelato and sorbetto from separating and becoming grainy after it freezes. We use organic and GMO-free soy lecithin in our pint gelato and sorbetto bases. Pint gelato flavors also contain xanthan gum and guar gum for similar purposes. Both are natural ingredients.

You didn’t anticipate my special diet question on the Special Diets page. Help!

But we anticipated that we might not anticipate something! Please email us. We’ll be happy to assist.

Are flavors all-natural?

Every flavor we offer in pints is all-natural, and all of our primary flavors in our stores are all-natural. For us, all-natural means: no artificial flavors, no artificial dyes or colorings, and no high-fructose corn syrup.

Occasionally our stores may offer flavors made with brand-name candies or other ingredients that may contain artificial flavors, colors, or high-fructose corn syrup. Some of our customers ask for flavors with these candies, and we offer them on special occasions or in response to these requests. These flavors are readily identifiable due to their brand or themed name and be easily avoided if they do not align with your food preferences. If you have any questions, please ask your server or contact us.  We keep our grocery store pint line strictly sourced with 100% natural ingredients and do not offer these brand-name candy flavors in grocery store pints.

What does Sweet Resurgam mean?

Resurgam is the motto of Portland, Maine. It means “rise again,” and was established after the great fires in Portland from the 1800s. We first made Sweet Resurgam Gelato as a celebration flavor to launch our Old Port store. It’s a burnt sugar and roasted almond gelato with slivers of semi-sweet chocolate. It was supposed to be a limited-time flavor, but fans liked it so much that they overwhelmingly voted to make it a permanent flavor. So now we offer it most days in our stores.

I can’t say “stracciatella.”

That’s okay. We know what you mean. You want shredded chocolate.

How many flavors do you have?

We have made over 1,500 flavors since 2007.

Grocery Store Pints

This is the most expensive dessert in my grocery store. Why?

It takes really good ingredients to make really good gelato. Sourcing exclusively Maine milk and great ingredients, and creating flavors in small batches using special methods, isn’t cheap. The price reflects the quality of the gelato inside your pint.

How do you decide grocery store flavors?

When deciding what flavors to offer in grocery store pints, we try to identify flavors that will be undeniably delicious. We often look at what’s successful in our stores, and use customer feedback in our stores as a basis for refining and perfecting flavors.

Please note that while we make 24 flavors in pints, most grocery stores offer a smaller selection of flavors at their own discretion. If your local grocery store does not offer your favorite flavor, we suggest placing a request or offering to date the store manager.

How many people can each pint serve?

It depends on how hungry and/or enthusiastic they are. Each pint should serve the equivalent of four or five treat-sized dishes. Gelato is far more dense than other desserts, and we find that a little goes a long way.

What’s the best way to serve gelato at home?

If it’s been held in the freezer, we suggest letting it sit for about five minutes to soften slightly before serving. We prefer to serve in small glass dishes, although a cereal bowl, wine glass, or straight out of the pint container will do in a pinch. Always eat with a little red spoon.

Do gelato flavors in pints contain milk from Maine farms?

Yes. We’re proud to get our milk from within our own state and be able to tell you where it came from; that’s something that few other nationally available dessert brands can say. Learn more about our milk.

Is your milk pasteurized?

Yes.

Where can I see specific ingredients?

Please refer to the label on your pint for comprehensive ingredient information. Key ingredients can be found on the flavor pages in our Pint Gallery. If you have allergy requirements, see our guide to Special Diets.

Are pint containers recyclable?

Yes. Our containers are made with PETE plastic (Recycling Symbol 1). These are easily recycled with most curbside recycling programs.

Are pint containers BPA free?

Yes.

I am the owner, manager, or buyer for a grocery store. How do I carry pints of your gelato?

Please email Steve at steve@gelatofiasco.com.

Can I buy pints for home shipping?

Yes! Visit shop.gelatofiasco.com to place an order. We ship anywhere in the lower 48 states.

I purchased a pint at a grocery, specialty, or corner store, and my question isn’t answered here.

We’re happy to help. Please email us.

Red Spoon Society

What is this Red Spoon Society you speak of?

It’s a society so secret that we can barely talk about it here. Membership is appropriate for folks who visit our Maine stores or enjoy pints from their grocery store. Uncover more.

How many Red Spoon Society points do I have?

Please visit a store and ask your server, or email delicious@gelatofiasco.com. We’ll need your full name and address.

I heard there were secret handshakes.

If there were, would we say so here?

Company

I am hosting a wedding, event, or blockbuster movie premiere. Do you cater?

Yes! We employ a professional catering staff for events in northern New England.

I am the owner, manager, or buyer for a grocery store. How do I carry pints of your gelato?

Please email wholesale@gelatofiasco.com.

I am reporter, producer, or network news anchor. How do contact your C.J. Cregg?

For a prompt reply, please email press@gelatofiasco.com. Please note that our press team will not perform “The Jackel.”

Can I join your team?

We’re always looking for people who will be energetic, creative members of our team committed to creating amazing desserts and customer experiences. If you’re a glass-99%-full type of person, apply at the Employment section of our website. Due to the number of requests received, applications are only accepted online.